Orders, Returns & Shipping
- American Express
To find out the status of an order, please log-in to My Accounts page and click the 'My Orders' link. Or, email firstname.lastname@example.org with your name and order number, and we’ll get back to you within 1 working day.
We stand behind our products 100%. If you’re not happy within 30 days after purchase, we want to hear from you and learn why. We would be grateful if you would call us (888.WEI.EAST) and tell one of our friendly Beauty Specialists about your experience. If you ordered directly from Wei East
- Mail the product back to: Wei East PO Box 525 Newtown Square, PA 19073
- Along with your package, include a note with your name, address and telephone number.
- We will reimburse your credit card for the purchase, less shipping and handling. If you purchased from HSN follow their return policies. (But we’d still love to hear from you about your experience. Please feel free to call us.)
- United States Postal Service delivery is used for delivery at the standard shipping rate of $6.95. Order $65 or more ship free. Please feel free to call us (888.WEI.EAST) with any specific questions.